EXTENDED RETURNS POLICY
To ensure our customers are wrapping Joy thisfestive season, we will offer an Extended Returns period.
All customers who make a purchase between 16th November and 27th December will be eligible to exchange orreturn their items by Sunday 26th January 2025.
Returns made with a Receipt: A refund, exchange or credit note will be offered provided that the products are returned in original condition, with tags attached.
Returns made without a Receipt: An exchange or credit note will be offered provided that the products are returned in original condition, with tags attached.
At STRAND we want to ensure that the bag and the experience is always loved
Home Delivery
Delivery is estimated within 2-7 business days from the time of placing your order. For regional areas, please allow up to 10 business days.
Note: During sale events, delivery times may be extended due to high order volumes. We appreciate your patience and understanding.
We offer home delivery for our standard sized products from as little as $4.95 per order regardless of the quantity purchased. Home delivery for our larger products like duffle bags, medium and large suitcases will cost $9.95 for the first large item plus an additional charge of $5.00 for each additional large item. We may vary our prices for home delivery at any time. The delivery costs for your order will be highlighted to you in the checkout process.
Click & Collect:
If stock is available in your store of choice, then Click & Collect orders are usually ready within 24 hours from the time of placing your order. In some cases, we may need to order stock from our warehouse which can take up to 7 days - please review stock availability when placing your order.
Note: During sale events, Click & Collect availability may be further delayed due to high order volumes. We appreciate your patience and understanding
Returns Information
Returns made with a Receipt: A refund, exchange or credit note will be offered provided that the products are returned in original condition, with tags attached.
Returns made without a Receipt: An exchange or credit note will be offered provided that the products are returned in original condition, with tags attached
T&Cs apply*
Return in Store
FREE & CONVENIENT: If for some reason you are not absolutely in love with your online order, you can return your order (provided it is unused and in a re-saleable condition) within 30 days of receipt by visiting one of our stores, with your receipt, where we will be happy to give you an exchange for another product or a refund using the original payment method you used to purchase the order.
If you paid for your order using PayPal or a similar online payment service, it may take 5-7 working days for you to receive your refund.
Returning via Post (Delivery Orders)
If you don't want to return your items to store and wish to send them back by post, then you can post them back to us within 30 days of receipt.
If you decide to return your items by post, then please complete all relevant details on the returns label included with your delivery, including the reason for return. We ask that you pack the items securely, in the original packaging, and include the returns label.
We recommend that you use tracked service delivery as you are liable for your order until it is returned back to us.
The cost of returning your items by post is your responsibility in the case of an unwanted or unsuitable purchase(s).
Please allow up to 14 working days for your return to be processed. Unfortunately, if you return your items via post, we are only able to offer refunds and are unable to process exchanges. If you would like to exchange your item, you will need to come into a store or purchase the item on our website.
Refunds
We will gladly accept product returns where:
- The product is faulty
- The product does not fit the purpose for which it is commonly bought
- The product does not match the sample or description
With your original receipt, you will be entitled to a repair, an exchange, a refund or a credit note. Without your original receipt, you will be entitled to a repair, or a credit note.
Change of Mind Refunds
If you have changed your mind and provided that the products are returned in their original condition with tags attached and within 30 days from the date of purchase, we will offer the following.
With your original receipt, you will be entitled to an exchange, a refund or a credit note. Without your original receipt, you will be entitled to a credit note.
Goods purchased at Strandbags Factory Outlet Stores may only be returned to Strandbags Factory Outlet Stores for a refund or exchange.
Goods purchased at a Strandbags Store may only be returned to a Strandbags Store for a refund, repair or exchange.
If for any reason there is a problem with the items you receive, other than a change of mind, please contact our customer service department on 0800 446 100 and they will be more than happy to assist.
Please see our Terms of Trade for Online Purchases for further information, including your rights under the Consumer Guarantees Act 1993, and nothing in the above Returns Policy is intended to limit those rights.